Lumina Casa Policies & Agreements
Â
1. Cancellation & Refund PolicyÂ
At Lumina Casa, we understand that plans may change. Below is our policy to ensure fairness and balance for all involved.
Cancellation & Refund Terms:
• Full Refund: Available for cancellations made within 7 days of booking, provided it is at least 60 days before the event start date.
• Partial Refund (50%): Available for cancellations made 30-59 days before the start date.
• No Refund: Cancellations made less than 30 days before the start date are non-refundable, (unless a suitable replacement participant is found).
If Lumina Casa Cancels or Reschedules:
• A full refund or the option to transfer the booking to a future event will be offered.
Â
2. Payment PolicyÂ
To ease strain on our system and create a seamless experience, we prefer full payment at the time of booking. However, we understand that flexibility is sometimes needed.
Payment Options:
• Full payment upon booking (preferred).
• 50% deposit option available for certain events, with the remaining balance due at least one month prior to the event start date.
Kindly note: Bookings are only confirmed once the payment or deposit has been received.
Â
3. Terms & ConditionsÂ
General Terms:
• By joining Lumina Casa, you agree to participate with an open heart, respect for all beings, and a willingness to co-create in harmony.
• Substance-free environment: We encourage a high-frequency, conscious space and kindly ask all participants to respect this intention.
Liability Waiver:
• Lumina Casa is not responsible for personal injury, loss, or damage to personal property.
• Participants are responsible for their own well-being and must inform us of any medical conditions prior to arrival.
Use of Media & Content:
• By participating, you agree that photos and videos taken during the retreat may be used for promotional purposes, unless you explicitly request otherwise in writing before the event.
Â
4. Privacy PolicyÂ
At Lumina Casa, we respect and protect your privacy. This policy outlines how we collect, use, and safeguard your information.
Information We Collect:
• Personal details (name, email, phone number, and payment details).
• Preferences & dietary requirements (for accommodations and meals).
• Feedback & testimonials (to enhance our offerings).
How We Use Your Information:
• To process bookings and payments.
• To communicate important updates related to your stay.
• To enhance your experience and ensure all needs are met.
Data Protection:
• Your information is never shared or sold to third parties.
• All payment transactions are processed securely and encrypted.
• You can request to delete your data at any time by contacting us.
Â
Questions or Clarifications?
We are here to ensure clarity and ease in your experience. If you have any questions regarding these policies, kindly reach out to us at [email protected]
We appreciate your understanding and look forward to co-creating magic with you at Lumina Casa!
Last updated: 5. 3. 2025